@ your fingertips - get to know Harmony  Solutions

Harmony Solutions offer a complete range of management services to help position and maintain your organisation as a recognised organisation leader.  You, too, can benefit from our expertise, knowledge, and commitment to excel.  We help our clients meet and exceed members’ expectations.

Our experienced staff give you a complete administrative solution, including:

  • Database management
  • Membership communications
  • Educational program development and evaluation
  • Event and conference management
  • Strategic planning facilitation and workshops
  • Marketing communications and research activities
  • Financial management
  • Secretariat services
  • Board and committee support

From member recruitment to the smallest detail of association management, the Harmony Services Model has the depth to meet all your organisations needs and yet is flexible enough to provide assistance with special one-off projects or activities.

 

Member management services

When your members need information, we deliver.  Harmony provides the care, quality, and consistency in customer service that you need to keep members engaged and involved through:

  • Membership support, delivered professionally, accurately and in a timely manner
  • Providing membership reports including statistical analysis and forecasting reports to measure the growth and development of your association
  • Developing and administering a product and service portfolio that reflects member needs
  • Designing, delivering and analysing membership surveys to keep in touch and in step with your members
      

Administration, maintenance and management

Harmony applies an integrated approach to administering, maintaining and managing your organisation or association.  As the point of contact for your organisation we provide extensive office, administration and coordination functions.   No need for you to commit to expensive leases, computer software or hardware purchase as we work from our own office.  You also have the choice of us working on our own Membership software package or on yours if you have one.  We can:

  • Maintain your organisations office and records at our office
  • Perform financial functions using MYOB
  • Handle all incoming mail, telephone, email and fax inquiries and correspondence
  • Perform all traditional secretariat functions including board and committee support
  • Generate accurate and consistent membership data and reports
  • Process and collect membership dues
  • Generate budgets and financial reports
  • Develop, communicate and enforce policies
  • Establish, document and maintain systems and procedures

 


Strategic Planning and Association development

We facilitate planning know-how that assures your association not just survives, but thrives.  We do this through:

  • Developing and planning short-term to long-range strategies
  • Facilitating the management of your business plan
  • Managing and administering bylaws and governance policies
  • Facilitating, organising and documenting board meetings
  • Organising and facilitating annual strategic retreats and planning sessions
  • Coordinating and producing annual reports
  • Establishing and maintaining industry and peer group affiliations 

If you have the capacity to do this work in-house, we have software tools that can provide significant savings staff time and money.